FAQ
— ELSA'S CLEANING COMPANY
Welcome to Our FAQ Page
At Elsa’s Cleaning Company, we understand that hiring a cleaning service is a big decision. You want to know who we are, how we work, and what to expect. That’s why we’ve compiled answers to some of the most common questions our clients ask. Whether you’re curious about our services, scheduling, or policies, we’re here to provide the information you need to feel confident in choosing us.
We proudly serve St. Louis, Missouri, and the surrounding areas.
What is included in a deep cleaning?
All Rooms
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High Dusting
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Dust fans that can be reached on a 3 step ladder
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Dust light fixtures (chandeliers excluded)
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Clean inside windows
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Clean window sills
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Dust all accessible furniture
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Clean all glass
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Clean & disinfect light switches
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Clean baseboards
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Remove any trash in cans and replace with liners
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Vacuum floors
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Mop all hard surface floors
Kitchen
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High Dusting
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Clean fans that can be reached on a 3 step ladder
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Dust light fixtures (chandeliers excluded)
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Clean inside windows
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Clean window sills
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Clean all glass
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Load dishwasher if applicable
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Clean backsplash
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Clean & disinfect microwave inside, outside & underneath
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Clean counters
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Clean stove hood (exterior only)
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Clean stove top
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Clean stove grates
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Clean broiling drawer
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Polish all stainless steel
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Clean & disinfect light switches
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Clean appliance exteriors (refrigerator, stove, dishwasher, coffee pot, toaster etc…)
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Clean and polish sink
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Clean baseboards
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Remove any trash/recycling in cans and replace with liners
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Vacuum floors
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Mop all hard surface floors
Bathrooms
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High Dusting
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Clean vents/exhaust fans
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Dust light fixtures (chandeliers excluded)
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Clean inside windows
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Clean window sills
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Clean all glass
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Clean vanity mirror
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Clean & disinfect toilet (make sure to reach behind)
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Clean and scrub shower head
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Clean and scrub shower shower head hose
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Clean and scrub soap holder
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Clean & scrub shower walls
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Clean & scrub & showers doors
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Clean & disinfect bathtub
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Clean & disinfect sinks
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Clean & disinfect light switches
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Clean baseboards
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Remove any trash in cans and replace with liners
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Vacuum floors
-
Mop all hard surface floors
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All Rooms
-
High Dusting
-
Dust fans that can be reached on a three step ladder
-
Dust light fixtures (chandeliers excluded)
-
Clean inside windows (we do not flip in windows)
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Clean window sills
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Clean inside closets
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Clean all shelving
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Clean & disinfect light switches
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Clean baseboards
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Vacuum floors
-
Mop all hard surface floors
Kitchen
-
High Dusting
-
Clean fans that can be reached on a three step ladder
-
Dust light fixtures (chandeliers excluded)
-
Clean inside windows (we do not flip in windows)
-
Clean window sills
-
Clean all glass
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Wipe cabinet fronts (If they need to be deep cleaned please call the office)
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Clean inside cabinets
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Clean inside all drawers
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Clean backsplash
-
Clean & disinfect microwave inside, outside & underneath
-
Clean counters
-
Clean stove hood (exterior only)
-
Clean stove top
-
Clean stove grates
-
Clean broiling drawer
-
Polish all stainless steel
-
Clean & disinfect light switches
-
Clean appliance exteriors (refrigerator, stove, dishwasher, etc…)
-
Clean and polish sink
-
Clean baseboards
-
Vacuum floors
-
Mop all hard surface floors
Bathrooms
-
High Dusting
-
Clean vents/exhaust fans
-
Dust light fixtures (chandeliers excluded)
-
Clean inside windows (we do not flip in windows)
-
Clean window sills
-
Clean all glass
-
Clean vanity mirror
-
Clean inside vanity
-
Clean inside cabinets
-
Clean inside drawers
-
Clean & disinfect toilet (make sure to reach behind)
-
Clean and scrub shower head
-
Clean and scrub shower shower head hose
-
Clean and scrub soap holder
-
Clean, & scrub shower walls
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Clean, & scrub showers doors
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Clean & disinfect bathtub
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Clean & disinfect sinks
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Clean & disinfect light switches
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Clean baseboards
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Vacuum floors
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Mop all hard surface floors
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Inside Oven
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Inside Refrigerator
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Cabinet Fronts
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Cabinet Tops
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Finished Basements
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Garages
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Pets
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Walls
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Anything outside the standard scope of work
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- Yes! We supply all of the cleaning products and tools to clean your home.
- We allow our professionals to arrive within 2 hours of your scheduled time to accomodate unpredictable traffic, parking and other surprises.
- Absolutely. We pride ourselves on maintaining trusting relationships with our customers. All of our professionals are interviewed in-person and pass a rigorous nationwide background check.
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We determine pricing based on the number of bedrooms and bathrooms in your home, along with the estimated duration of the cleaning. Simply select the number of bedrooms and bathrooms on our website to receive an instant quotation.
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While we consider several factors when providing an initial estimate over the phone, our cleaning technicians may find it necessary to allocate additional time to complete the full scope of service in your home. We will contact you one hour before the scheduled completion of your initial cleaning to discuss any unforeseen circumstances. Should extra time be required due to factors such as extensive dirt or a large number of decorations, you will have the choice to approve the additional time or adhere to the original estimate. Rest assured, we will never charge your card for any extra time without your explicit consent.
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- No monetary refunds are provided.
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We are committed to providing you with exceptional cleaning services and leaving your house in immaculate condition. To ensure that we deliver the highest quality of service possible, we kindly request that you prepare for our arrival by putting away any items that could obstruct us from cleaning specific areas, such as loose papers, toys, and other objects. Please make sure that all dishes are put away to enable us to clean your kitchen thoroughly. Also, kindly ensure that any sensitive materials are stored away.
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All customers are required to have the following amenities available:
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Running water with access to it.
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Electricity with functioning lightbulbs throughout the home (cleaning cannot be performed in the dark).
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Air conditioning & heat for a comfortable working environment.
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We do our best to meet the needs of our clients; however, there are some things we are unable to do:
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Clean biohazards (blood, mold, bodily fluids) - This we can handle however pricing is different as we need to send a trained crew .
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Remove high levels of trash/debris
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Clean up pet waste
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Clean inside washer/dryers
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Clean inside dishwashers
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Clean cat litter box (including excess on floor)
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Use our vacuum on pet soiled carpet
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Clean insects/rodents/rodent droppings
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Clean hard to reach or high areas that are not accessible with our extension duster
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Clean fully stocked refrigerators/freezers (we will be happy to clean if emptied)
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Guarantee the results of blind dusting
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Wash/load/put away dishes
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Empty diaper genies/diaper pails
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Wipe light bulbs and delicate glass fixtures
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Use homemade cleaning products
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Move furniture
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Change linens
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Step higher than a 3 step stepladder
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Wash walls, scrub walls, scrub baseboards.
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Closets unless when performing move in /move out clean
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Carpet Cleaning and tile and grout cleaning are not included in any cleaning package. If you would like a quote we would be happy to quote as this is a separate service.
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No we do not clean while other contractors are in the home. Please do not schedule our cleaning on a day that you plan to have cable company, moving company, any type of contractors in the home .
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If we show up to a clean and there are other contractors in the home, we will leave and you will have to pay the clean in full.
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Trusted and Loved by Our Clients
Don't just take our word for it. Hear from the incredible businesses and organizations that have already experienced the Elsa's Cleaning Company difference.
